Customer Support & After-Sales Service

At Decorpita, we believe that the quality of a service is also measured by the way any issues arising after a delivery, installation or supply are managed and resolved.

Our Customer Support & After-Sales Service is responsible for receiving, assessing and following up on complaints, assistance requests, warranty claims and any other matters relating to our products and services.

This service is available to private and professional clients, as well as suppliers and business partners, whenever it is necessary to report an issue, clarify a situation or monitor its resolution.

Every request is handled with professionalism, precision and attention to detail, ensuring a clear, prompt and appropriate response tailored to the nature of each case.

How can we help?

Our team can assist you with:

Submitting and following up on complaints;

Reporting issues concerning products, deliveries or installations;

After-sales assistance requests;

Warranty claims and support;

Reporting damaged, incomplete or non-conforming products;

Requesting replacement parts, components or accessories;

Updates on the status of an ongoing case;

Liaison with the relevant internal departments;

Follow-up of issues reported by professional clients;

Reporting and assessing matters involving suppliers or business partners.

Private & Professional Clients

Private and professional clients may contact our Customer Support & After-Sales Service whenever they need to report a complaint, an issue or any matter relating to a product, delivery, installation or service provided.

To enable a faster and more efficient assessment, we recommend including, whenever possible:

Client or company name;
Order number, invoice number or related reference;
A detailed description of the situation;
Photographs or any other relevant supporting information;
Telephone number and e-mail address.

Suppliers & Business Partners

Suppliers and business partners may also use this contact to report incidents, complaints or cases of non-conformity relating to supplies, materials, deliveries, components or services.

Whenever necessary, the matter will be forwarded to the appropriate department, ensuring that it is properly managed through to assessment and resolution.

Contacts

+351 263 287 320 (National landline call)

posvenda@decorpita.pt

Opening Hours

Monday to Friday – 09:00 às 18:00

Our Commitment

At Decorpita, every complaint and reported issue is handled with professionalism, transparency and a strong sense of responsibility.

Our commitment is to assess each situation carefully, keep all parties appropriately informed and work towards an effective resolution in collaboration with the relevant departments, suppliers or business partners.

More than simply responding to a complaint, we strive to build lasting relationships based on trust while continuously improving the quality of our products, services and processes.