{"id":1228,"date":"2026-08-25T19:53:17","date_gmt":"2026-08-25T19:53:17","guid":{"rendered":"https:\/\/decorpita.pt\/customer-support-after-sales-service\/"},"modified":"2026-08-28T12:11:55","modified_gmt":"2026-08-28T12:11:55","slug":"customer-support-after-sales-service","status":"publish","type":"page","link":"https:\/\/decorpita.pt\/en\/customer-support-after-sales-service\/","title":{"rendered":"Customer Support & After-Sales Service"},"content":{"rendered":"

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At Decorpita, we believe that the quality of a service is also measured by the way any issues arising after a delivery, installation or supply are managed and resolved.<\/p>\n

Our Customer Support & After-Sales Service is responsible for receiving, assessing and following up on complaints, assistance requests, warranty claims and any other matters relating to our products and services.<\/p>\n

This service is available to private and professional clients, as well as suppliers and business partners, whenever it is necessary to report an issue, clarify a situation or monitor its resolution.<\/p>\n

Every request is handled with professionalism, precision and attention to detail, ensuring a clear, prompt and appropriate response tailored to the nature of each case.<\/p>\n

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How can we help?<\/h2><\/div>
Our team can assist you with:<\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”vc_default” gap=”40px”][vc_column width=”1\/2″]
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Submitting and following up on complaints;<\/h3><\/div> <\/div> <\/div>
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Reporting issues concerning products, deliveries or installations;<\/h3><\/div> <\/div> <\/div>
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After-sales assistance requests;<\/h3><\/div> <\/div> <\/div>
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Warranty claims and support;<\/h3><\/div> <\/div> <\/div>
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Reporting damaged, incomplete or non-conforming products;<\/h3><\/div> <\/div> <\/div> \t\t<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]
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Requesting replacement parts, components or accessories;<\/h3><\/div> <\/div> <\/div>
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Updates on the status of an ongoing case;<\/h3><\/div> <\/div> <\/div>
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Liaison with the relevant internal departments;<\/h3><\/div> <\/div> <\/div>
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Follow-up of issues reported by professional clients;<\/h3><\/div> <\/div> <\/div>
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Reporting and assessing matters involving suppliers or business partners.<\/h3><\/div> <\/div> <\/div> \t\t<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]
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Private & Professional Clients<\/h3>\n

Private and professional clients may contact our Customer Support & After-Sales Service whenever they need to report a complaint, an issue or any matter relating to a product, delivery, installation or service provided.<\/p>\n

To enable a faster and more efficient assessment, we recommend including, whenever possible:<\/p>\n